April 1, 2025
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Most business owners want their team to act like owners —but wait for them to ask for raises, titles, or clarity. That’s not leadership. That’s avoidance dressed up as delegation.
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You go first. You invest first. You believe in people before they believe in themselves.
A few years ago, after helping grow a company nearly 400% in net profits in just over 4 years, I sat down with Tom — my right hand, my best friend, my brother in this work. I was ready to pitch him on the next chapter.
Before I even opened my mouth, he said:
“Just tell me where we’re going. If it’s a hot dog stand, I’m in.”
He didn’t care about the job title. Or the business idea. Or the upside. He trusted me.
That kind of trust doesn’t show up because you’re charismatic or strategic. It shows up because you’ve already shown up for them.
Here’s the truth:
Gallup reports only 3 in 10 employees strongly agree someone at work encourages their development.
Those who don’t feel seen are 2x more likely to leave in the next year.
They’re not waiting for a bigger paycheck. They’re waiting to be led with intention.
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That’s where a principle from Japan comes in — one I’ve adopted in leadership:
In Japanese culture, omotenashi is the quiet art of anticipating needs before they’re spoken —a kind of radical hospitality rooted in honor, not transaction. It’s not about providing service. It’s about preparing the moment.
You don’t wait to be asked.
You don’t wait until it’s deserved.
You serve because it’s who you are.
Omotenashi is what makes a guest feel deeply valued without knowing why. It’s powerful.
In leadership, omotenashi sounds like:
It’s not hand-holding. It’s sacrificial attentiveness. The kind that builds fierce loyalty.
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Every manager. Every direct report. Every week. Ask these 3 questions:
This isn’t HR. It’s shepherding. It’s how you earn the kind of trust that follows you into hard things.
You don’t earn the right to lead by talking. You earn it by going first.
And when it’s real —your team won’t just follow you. They’ll carry the mission like it’s theirs.